Refund policy

Here at Isaletrading we want you to have complete peace of mind when you choose to shop with us. We understand that ording online can be daunting at times but we guarantee that we are here to help from start to finshi.

Refund/Exchange Guarantee:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To start a return/exchage, reach out to our Customer Support Team which you can reach via out Contact Us page or by emailing us at info@isaletrading.com

If your return/exchage is accepted, we will send you instructions on how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.

Refund - If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5-7 business days once we have received the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

Exchange - If you are returning goods for an exchange, please state what you would like to exchange the goods for (including product name, size, colour, quantity and any other relevant information).Providing that the goods requested are available, we will calculate the balance due or owed and confirm this amount to you by email.

Where the value of the exchange goods requested and any additional shipping fees that may apply are in excess of the amount paid for the goods being returned we will confirm the balance outstanding and request payment from you.
Where the value of the exchange goods requested and any additional shipping fees is lower than that of the goods being returned we will confirm the balance and issue a refund to you within 5-7 business days of receiving the goods that are to be returned as part of the exchange.

Delayed Orders

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page. Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are traceable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.